Last updated: September 15, 2026
Rileyspetsdeal offers returns within 30 calendar days from the delivery date. To be eligible, the item must be unused, in its original packaging, and with all seals, labels, and lot information intact. Because we sell dog treats and chew products, opened, partially used, or unpackaged items cannot be returned for change-of-mind reasons due to safety and hygiene. Defective, damaged, or incorrect items are handled separately under the defective-item process below.
Return eligibility
| Return reason | Time window | Item condition | Return shipping | Restocking fee |
|---|---|---|---|---|
| Remorse: changed mind, ordered wrong item, no longer needed | 30 calendar days from delivery | Unused, original packaging, seals and labels intact | Free for eligible returns | None |
| Defective: item arrived damaged, defective, spoiled, or incorrect | 30 calendar days from delivery | Photos and order details required | Covered by Rileyspetsdeal | None |
Remorse returns
A remorse return means the customer changed their mind, ordered the wrong product, or no longer wants the item. For these returns, the item must be unused, in its original packaging, and with all seals and labels intact. The customer is responsible for keeping the item clean and protected before return. Return shipping is free for eligible remorse returns. We do not charge a restocking fee, reset fee, or handling fee.
If a remorse return does not meet the condition requirements, we will contact you with the specific reason. In that case, return shipping may be the customer’s responsibility, and we may not be able to issue a full refund.
Defective, damaged, or incorrect items
A defective item means the product arrived damaged, spoiled, defective, or is not the item ordered. Contact us at info@rileyspetsdeal.com within 30 calendar days of delivery. Include your order number, a description of the issue, photos of the item, the packaging, the lot code, and the best-by date when available. We cover return shipping for confirmed defective, damaged, or incorrect items. After review, we issue a full refund or send a replacement. If the item is unsafe to return, we will tell you in writing before closing the case.
How to start a return
- Email info@rileyspetsdeal.com with your order number, the item you want to return, and the reason.
- Our team reviews the request and sends a return authorization and return instructions.
- For eligible returns, we provide a prepaid return label or clear mailing instructions.
- Ship the item by mail to: 2213 Eicher Avenue, Modesto, CA 95350-2513, United States.
- Keep the tracking number until the return is complete.
Returns must be sent by mail. We do not accept in-person returns at the address above unless we confirm an appointment in writing.
Refunds
Once we receive and inspect the returned item, we process the refund within 1–2 business days. The refund is sent to the original payment method. Banks and payment providers usually post the refund within 7–10 business days. The exact posting time depends on the payment provider, not on Rileyspetsdeal.
We do not charge restocking fees, reset fees, or return handling fees. Shipping is free for eligible returns. If a return does not meet the condition requirements, we will contact you with the specific reason and the available options.
Order cancellation
You can cancel an order before it ships by emailing info@rileyspetsdeal.com or calling +1 209-204-0196 during Monday–Friday, 9:00 AM–6:00 PM PT. If the order has already shipped, use the return process above. If the order cannot be canceled because it is already in transit, you may return it after delivery if it meets the return conditions.
Exchanges
If you want a different item, start a return for the original item and place a new order. This keeps inventory, payment, and tracking accurate. For defective or incorrect items, we can arrange a replacement instead of a refund after review.