Last updated: September 15, 2026
Rileyspetsdeal ships to customers within the United States only. We do not ship internationally. All orders are processed from 2213 Eicher Avenue, Modesto, CA 95350-2513, United States.
Orders placed before 2:00 PM PT, Monday through Friday, enter processing on that business day. Orders placed after 2:00 PM PT begin processing on the next business day. We do not process or ship orders on weekends or U.S. federal holidays.
| Shipping detail | Rileyspetsdeal policy |
|---|---|
| Shipping destination | United States only |
| Order processing time | 1–2 business days |
| Daily order cut-off | 2:00 PM PT, Monday–Friday |
| Carrier transit time | 3–5 business days |
| Total estimated delivery time | 4–7 business days after order confirmation |
| Shipping cost | Free |
| Carriers | Established U.S. shipping carriers. The carrier name and tracking number are included in your shipping confirmation email. |
| Tracking | Tracking is emailed when the shipping label is created. |
| Business days | Monday–Friday, excluding U.S. federal holidays |
| Weekend and holiday shipping | No processing or shipment |
| Delivery addresses | Physical U.S. addresses. Customers must provide a complete and accurate address at checkout. |
The total estimated delivery time is calculated as order processing time plus carrier transit time. This means 1–2 business days for processing plus 3–5 business days for carrier transit, for a total of 4–7 business days after order confirmation.
If tracking does not update for 7 business days, contact us at info@rileyspetsdeal.com with your order number. We will open a carrier trace and provide the next step.
If tracking shows “delivered” but you did not receive the package, contact us within 7 days of the delivery scan. We will open a case with the carrier and review the delivery records. If the carrier confirms the package was misdelivered or lost, we will reship the order or issue a full refund.
If an order is returned to us because the customer provided an incorrect or incomplete address, we will contact the customer to arrange reshipment. Reshipment costs are not covered when the address error is the customer’s. If the order is returned because of an error on our side, we will reship it at no cost or issue a full refund.
For damaged, defective, or incorrect items, please review our Return & Refund Policy. Shipping questions can be sent to info@rileyspetsdeal.com or by phone at +1 209-204-0196 during Monday–Friday, 9:00 AM–6:00 PM PT.